University of Lahore


Director of Information Technology

The Director of Information Technology will oversee the development, implementation, and use of technology throughout the University, working closely with advocacy staff to assess and address user and business needs. Areas of responsibility include the full range of information systems and telecommunications activities, including determining user requirements, recommending practical solutions, and leading efforts to improve the effective use of technology. This position reports to the Higher Management and supervises all IT employees.


-Work on Information Technology related Strategies for the University and her various operations.
- Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, software applications, and peripherals.
- Provide expertise and support during systems upgrades, installations, and conversions and file maintenance.
- Oversee systems development and enhancement and the integration of new systems with existing systems.
- Work with advocacy staff to develop strategies and plans to enhance services, improve user effectiveness, and foster innovation.
- Communicate regularly with executive management and all users of information services and systems.
- Manage IT staff, including hiring, training, evaluation, guidance, discipline and discharge.
- Develop the IT staff to meet the changing needs of users, groups and offices; new projects and technologies; and varying staff strengths.
- Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.
- Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.
- Oversee provision of end-user services, including help desk and technical support services.
- Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.
- Manage financial aspects of the IT Division, including purchasing, budgeting, and budget review.
- Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
- Manage servers, security solutions, network hardware and equipment.
- Manage telecommunications infrastructure and development plans, projects, policies and procedures.
- Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.
- Strong knowledge of Server Virtualization, infrastructure services, technologies, and tools
- Strong knowledge of Cloud Computing and SAN Storage.
- Deep knowledge and experience of Microsoft Technology Stack, VMWare, SAN Storage, and Security Policy Management, in a large/complex environment.
- In depth practical knowledge of Network Topologies, Protocols, Security and Monitoring Tools
MS / M.Sc Degree in Computer Science or related field; with at least 7 years’ experience of managing IT department, applications and operations in a large enterprise environment.Candidate must be familiar with a variety of the field's concepts, practices, and procedures. A wide degree of creativity and latitude is expected.
Desired Skills and Experience

- 7 + years management experience
- Ability to maintain large amounts of confidential records
- Advanced multi-tasking skills
- Excellent written and oral communication skills
- Ability to diplomatically manage sensitive issues
- Able to work independently and learn quickly
- Ability to prioritize work requests
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

Applicants are required to send their updated CV with appropriate "JOB TITLE" you are applying for in the e-mail header to

Assistant Director IT Operations

The Assistant Director IT Operations is responsible for technology solutions that support the Operations business organization. The Assistant Director IT Operations, will partner with business counterparts to understand the objectives of the organization, determine appropriate technology solutions to meet these objectives, and then lead/execute projects for those solutions.
Through support of the Operations group, the position will partner with following business departments: Procurement, Supply Chain (Demand/Production Planning), Manufacturing and Engineering through the Director IT.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Support Director IT in partnering with leadership of the Operations team to understand technology related needs
- Prioritizes and plans out application work related to Operations group
- Manages system application projects with a focus on on-time and on-budget delivery
- Executes with a sense of urgency to deliver business value
- Manages and develops direct staff of 5-10 people (2-3 indirect staff)
- Contributes to the overall IT strategy and approach as a member of the IT leadership team
- Contributes to development of IT policies and procedures, and associated tools
- Ensures adherence to all company policies and procedures.
- Understands and demonstrates the University’s core values.
- Performs other duties as assigned.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Relationship Management (with Business Counterparts)
- Project Management
- Conflict Management
- Team Building
- Development of Others
- Financial Discipline
Desired Skills and Experience QUALIFICATIONS
- Bachelor's degree, or equivalent experience
- Minimum 5 years IT experience
- 3 years SAP functional experience
- Exposure to various application technologies
- 2 years Project Management experience
- Experience in Education industry preferred
- Experience in management of people

Applicants are required to send their updated CV with appropriate "JOB TITLE" you are applying for in the e-mail header to

Assistant Director Network, Applications and BASIS

Assistant Director Network, Applications and Basis for the IT Operations team will be responsible for three groups within IT Operations:
- Data Network Operations
- Telecom Operations
- Contact Center Operations
The Data Network Operations team is responsible for managing and supporting the global data network operations infrastructure and Databases. The Telecom Operations team is responsible for managing and supporting the global voice and conferencing infrastructure. The Contact Center Operations team is responsible for managing and supporting the infrastructure supporting internal and externally sourced contact center partners.
The successful candidate will bring industry experience with a proven history of leading the operations and performance of a technical support department. Through the use of honed strategic thinking, budgeting, and organizing, the candidate will clearly communicate individual and department values and needs and motivate team members to high performance levels. The position requires interaction with all facets of the business, including development, consulting services, IT, finance, HR, marketing, and the executive team through the Director IT. The candidate must understand technical issues, but is also a "big picture" thinker who looks for ways to improve and grow the product support operations.
The ideal candidate will have a strong background in networking, telecommunications, SAP ERP and BASIS, Databases, contact center operations, or ecommerce. This candidate must have the ability to manage in a fast-paced environment, clearly communicate department priorities, as well as engage with customers to ensure a quality customer experience is achieved. Strong technical skills and a positive attitude are a necessity. Candidates must have demonstrated experience in management, strong decision making ability, and willingness to support changing department initiatives.
The candidate will be responsible for managing the SAP BASIS team within Information Technology. This group is responsible for SAP BASIS operations and managing any third party BASIS operations group. The group is responsible for owning the solutions availability for all SAP operations. This group is also responsible for the planning of tactical improvement projects to ensure proper SAP service.
Drive toward Business Results:
- Drive efforts to improve internal processes and associated results.
- Shape the solution strategy by working closely with business teams in determining alternatives for addressing business challenges.
- Help users achieve their business goals by building, integrating and supporting mission-critical applications for optimized quality, increased business value, faster time-to-market and reduced total cost of operations.
- Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment.
- Support planning and prioritization for business process engineering related activities, including developing the business unit process engineering plan and integrating that plan with the corporate plan.
- Ensure delivery of high quality solutions, on time, within budget, and that meet or exceed customer expectations.
- Provide leadership and/or guidance in strategic planning, tactical execution, project management, process management and business systems requirements definition.
- Provide leadership and cross-training to both peers and other colleagues in areas of expertise.
- Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
- Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
- Plan, direct, and coordinate the development, implementation, deployment and operation of information systems and technology solutions for business needs.
- Plan, direct and coordinate daily activities of ITS department/group/team.
- Provide project management services as required for designated work efforts.
- Prepare, maintain and keep updated IT procedures and documentation related to our processes and platforms operations.
- Manage resources and processes required to design, plan, and support all information products and services.
- Oversee maintenance, support, and upgrade activities for existing application solutions or environments.
- Manage and report on project budget with respect to staff hours, hardware and software purchases, and consultant hours.
Desired Skills and Experience

- Bachelor’s Degree required in a computer-related field.
- In lieu of a computer-related degree, an under-graduate degree in other fields may be considered in conjunction with equivalent IT work experience.
- Any equivalent combination of training and experience that provides the required knowledge, skills, and ability, may qualify.
- Certifications & Licenses: Certifications appropriate for their functional area may be required, e.g., PMP and SAP BASIS certifications etc.
Working knowledge of appropriate or comparable business system solutions in the ERP, CRM, EAM, and Operations spaces. SAP knowledge is required, but equivalent experience in other enterprise solutions will be considered [e.g., JDE, eCIS, Oracle ERP, Siebel, PeopleSoft HR].
- Demonstrated knowledge and comprehension of core business functions, processes and operations.
- Proven knowledge of project management.
- Proven exemplary communication skills. Ability to effectively communicate technology, infrastructure and process needs and requirements with all personnel levels; oral and written communication.
- Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
- Ability to manage multiple complex projects and work with multiple levels of staff [from entry level up to and including senior experienced individuals].
- Ability to influence other groups within IT and outside of IT to ensure the solution protects our Information Assets.
- Ability to work independently and make timely decisions.
- Ability to diagnose complex hardware, software and system support events
- Understanding of how to communicate difficult/sensitive information tactfully.
- Proven ability to empower employees to take responsibility for their jobs and goals.
- Delegate responsibility and expect accountability and regular feedback.
- Ability to effectively present information and respond to questions from all co-workers.
- Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule formats.
- Excellent organizational skills
- Good prioritization skills and be flexible enough to adapt plans.
- Great IT skills combined with a good head for business.
- Ability to explain complex systems in simple terms.
- An ability to work to tight deadlines and within constraints
- At least 5 years of experience within ITS functional area , including at least 3 years’ experience managing teams in the ITS functional area.
- Resource management experience required with a team size greater than 5 employees.
- Experience managing multiple levels of exempt employees and/or supervisors.
- Experience with the water utility industry is highly desirable, but not required.

Applicants are required to send their updated CV with appropriate "JOB TITLE" you are applying for in the e-mail header to